Privacy Policy

WorldVue (“we,” “us,” or “our”) provides Atlas, a software platform and mobile application used by WorldVue personnel and our hospitality customers to coordinate support cases, work orders, field operations, equipment deployments, and related services (collectively, “Atlas” or the “Service”). This Privacy Policy explains what information we collect when you use Atlas, how we use it, who we share it with, and the rights you have.

Atlas is a business-to-business (“B2B”) tool. It is not directed at the general public and is not intended for personal, household, or consumer use. Access is provisioned through your employer or through an organization you are otherwise authorized to represent.

If you have questions about this policy, contact privacy@worldvue.com.

This Privacy Policy applies to:

• The Atlas mobile application for iOS and Android.
• The Atlas web application at atlas.worldvue.com.
• Atlas backend services that support those applications.

This policy does notcover third-party products or services that may be linked from Atlas (for example, ServiceNow or Microsoft sign-in pages), which are governed by their respective providers’ privacy policies.

If your employer or organization has entered into a separate data processing agreement (“DPA”) or services agreement with WorldVue that addresses personal data handling, the terms of that agreement control to the extent they conflict with this policy.

We use the information we collect to:

• Authenticate you and maintain your session.
• Provide the features of Atlas, including routing and displaying your cases, work orders, field tasks, deployments, and related records.
• Respond to your questions submitted to the AskVue support copilot, including processing your prompts through our AI systems and returning answers.
• Detect, investigate, and prevent errors, fraud, and abuse.
• Improve the Service, including product analytics and performance monitoring.
• Communicate with you about the Service, including service announcements, push notifications you have opted into, and support responses.
• Comply with legal obligations.

We do not sell or rent personal information, and we do not use your information to serve advertising.

We share information only as necessary to operate the Service, with the following categories of recipients:

We may also disclose information:

• To comply with a subpoena, court order, or other valid legal process.
• To protect the rights, property, or safety of WorldVue, our customers, our personnel, or the public.
• In connection with a merger, acquisition, financing, or sale of assets, in which case we will require the recipient to honor this Privacy Policy.

We require our service providers to use the information we share only to perform services for us and to protect it with appropriate safeguards.

• Account and session data. Retained for as long as your account is active and for a reasonable period after deactivation for security, audit, and legal-compliance purposes.
• Case, work order, and operational records. Retained for as long as they remain relevant to the business records of your organization or the customers you serve, subject to our agreements with those organizations.
• Diagnostic data. In Sentry, retained according to Sentry's default retention (typically 30–90 days).
• Push notification tokens. Retained until the token expires or you uninstall the app.
• Backups. May contain deleted data for up to 90 days before being overwritten.

When we no longer need personal information, we delete or anonymize it.

We use industry-standard administrative, technical, and physical safeguards to protect your information, including:

• Encryption in transit (TLS) for all network communications between the application and our servers.
• Device-level secure storage (iOS Keychain / Android Keystore) for authentication tokens.
• Role- and organization-based access controls within the Atlas backend.
• Logging and monitoring of administrative access.
• Regular application and infrastructure security review.

No system is perfectly secure. If you believe the security of your account or information has been compromised, contact us immediately at security@worldvue.com.

WorldVue is headquartered in the United States, and our infrastructure operates primarily in the United States. If you access Atlas from outside the United States, the information we collect will be transferred to and processed in the United States. Where required, we rely on appropriate safeguards for such transfers, including Standard Contractual Clauses approved by the European Commission.

Depending on where you reside, you may have the following rights:

• Access. Obtain a copy of the personal information we hold about you.
• Correction. Request that we correct inaccurate information.
• Deletion. Request that we delete personal information, subject to exceptions required or permitted by law.
• Portability. Receive your information in a portable format.
• Restriction or Objection. Restrict or object to certain processing.
• Withdraw Consent. Where processing is based on consent, withdraw it at any time.
• Non-Discrimination. Exercise these rights without being denied service.

Because Atlas is typically provided through your employer or organization, many requests are best directed to that organization, which acts as the “controller” of the personal data it places into Atlas. We will support your organization in responding to such requests.

If you prefer to contact us directly, email privacy@worldvue.com. We will respond within the time periods required by applicable law.

Atlas is not intended for and is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact privacy@worldvue.com and we will take appropriate steps to remove it.

Atlas supports signing in with Microsoft Entra ID. When you sign in this way, Microsoft provides us with your name, email, and organization identifier. We do not receive your Microsoft password. Your use of Microsoft services is governed by Microsoft’s privacy policy.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date above and, where appropriate, notify you through the Service or by email. Your continued use of Atlas after a change takes effect constitutes acceptance of the updated policy.

For privacy questions, requests, or concerns:

For security issues: security@worldvue.com